FAQs

How does made-to-order work?

We make it when you order it. Every garment is cut and sewn after you place your order. No stock, no leftovers. One of a kind. One at a time.

How long does delivery take?

Production plus delivery is typically 2 to 3 weeks. You see a delivery estimate for your order at checkout, and we send tracking by email as soon as your piece ships.

What is the Fit Guarantee?

If a made-to-order piece doesn't fit, we remake or replace it free of charge. Contact us at hello@rebeloup.com within 14 days of delivery and we'll take it from there.

Can I order a custom size?

Yes. Use the fit finder to dial in your measurements before you order. Because every piece is made for you, we produce it to that fit. Unsure? Email hello@rebeloup.com and we will help.

Can I return my order?

Made-to-order garments are custom-made for you, so the statutory right of withdrawal does not apply to them under Norwegian law. That is what the Fit Guarantee is for: if it does not fit, we remake or replace it free. Ready-made accessories can be returned within 14 days, unworn.

Which payment methods do you accept?

Checkout runs on Klarna: pay now, pay later or part payment, plus Visa and Mastercard via Klarna. All prices are in NOK.

How does the quantity discount work?

Order 2 items and get 10% off, order 3 or more and get 20% off. The discount is applied automatically at checkout, no code needed.

How do I care for my garment?

Wash cold, hang dry, iron warm, and always check the care label on your piece. Gentle care keeps a made-to-order garment in shape for years.

How do I track my order?

Your order ships directly from our production partner, and you receive a tracking link by email the moment it is on its way.

Do you work with retailers or B2B partners?

Yes. For wholesale and business enquiries, email info@rebeloup.com and we will get back to you.

Still have a question? Email hello@rebeloup.com and we answer within 1 to 2 business days.