FAQs
How does made-to-order work?+
We make it when you order it. Every garment is cut and sewn after you place your order. No stock, no leftovers. One of a kind. One at a time.
How long does delivery take?+
Production plus delivery is typically 2 to 3 weeks. You see a delivery estimate for your order at checkout, and we send tracking by email as soon as your piece ships.
What is the Fit Guarantee?+
If a made-to-order piece doesn't fit, we remake or replace it free of charge. Contact us at hello@rebeloup.com within 14 days of delivery and we'll take it from there.
Can I order a custom size?+
Yes. Use the fit finder to dial in your measurements before you order. Because every piece is made for you, we produce it to that fit. Unsure? Email hello@rebeloup.com and we will help.
Can I return my order?+
Made-to-order garments are custom-made for you, so the statutory right of withdrawal does not apply to them under Norwegian law. That is what the Fit Guarantee is for: if it does not fit, we remake or replace it free. Ready-made accessories can be returned within 14 days, unworn.
Which payment methods do you accept?+
Checkout runs on Klarna: pay now, pay later or part payment, plus Visa and Mastercard via Klarna. All prices are in NOK.
How does the quantity discount work?+
Order 2 items and get 10% off, order 3 or more and get 20% off. The discount is applied automatically at checkout, no code needed.
How do I care for my garment?+
Wash cold, hang dry, iron warm, and always check the care label on your piece. Gentle care keeps a made-to-order garment in shape for years.
How do I track my order?+
Your order ships directly from our production partner, and you receive a tracking link by email the moment it is on its way.
Do you work with retailers or B2B partners?+
Yes. For wholesale and business enquiries, email info@rebeloup.com and we will get back to you.
Still have a question? Email hello@rebeloup.com and we answer within 1 to 2 business days.